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These Terms of Service ("Terms") govern your access to and use of Casino Claims (the "Service"). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Casino Claims is an independent licensing-research and dispute-documentation service. We help users verify online casino licensing data and document complaints for submission through the relevant regulator's official channels. Casino Claims is not a law firm and does not provide legal advice. No attorney-client relationship is created by using the Service. Where a matter requires legal representation, you should consult a qualified attorney in the relevant jurisdiction.
You must be at least 18 years old (or the legal age of majority in your jurisdiction) and legally permitted to gamble where you reside to use the Service. You are responsible for ensuring your use complies with the laws that apply to you.
To file a claim you must create an account. You are responsible for keeping your credentials secure and for all activity under your account. Provide accurate information; submitting false or misleading information may result in suspension and may prejudice any claim.
Submitting a claim does not guarantee any particular outcome, timeline, or recovery of funds. "Expedited" handling refers to our internal prioritization of documentation and does not bind any casino or regulator to a faster response. Outcomes depend on the operator, the regulator, and the facts of each case.
The Service is provided "as is" without warranties of any kind. Licensing data is gathered from public and third-party sources and may be incomplete, outdated, or inaccurate. We do not warrant that any information is correct or that the Service will be uninterrupted or error-free.
To the maximum extent permitted by law, Casino Claims is not liable for any indirect, incidental, or consequential damages, or for any loss of funds, arising from your use of the Service or reliance on any information provided.
We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
Questions about these Terms? Email claims@casinoclaims.net.
This Privacy Policy explains what information Casino Claims collects, how we use it, and your choices.
We share claim information only as necessary to pursue your claim — for example, with the relevant casino or regulator through official complaint channels. We use third-party processors (such as authentication, database, and email providers) to operate the Service. We do not sell your personal information.
We retain account and claim records for as long as your account is active or as needed to provide the Service and comply with legal obligations. You may request deletion of your account and associated data.
We use reasonable technical and organizational measures to protect your information, including access controls at the database level. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You can access or update your information through your account, opt out of non-essential emails, and request deletion of your data by contacting us. Depending on where you live, you may have additional rights under applicable data-protection laws.
We use only the cookies and local storage necessary to keep you signed in and to operate the Service. We do not use advertising trackers.
Privacy questions? Email claims@casinoclaims.net.